Module 13 · Scale, Economics & Adoption · 13D
Training & Continuous Improvement
Is every role enabled and improving?
Try this
- 1Play the Match Approver learning path
- 2Create a service-improvement item
- Expected: Path completes to 100% and backlog item appears.
Locally scripted walkthrough (not a video)
Match Approver learning path
- 1Read candidate score breakdown (text, attributes, category, size)
- 2Spot a fit mismatch badge on MCH-0068
- 3Reassign to the slim-straight alternative
- 4Approve and watch KSA denim SPI refresh
- 5Undo/reopen a decision and read the version history
Knowledge articles
Help center
How SPI differs from API
Reading a candidate score
When a source is blocked
Idempotent replays explained
Arabic normalisation rules
90-day optimisation backlog
Continuous improvement
| OPT-01 | Tune candle size band to ±15% | thresholds | open |
| OPT-02 | Daily cadence for 5 beauty rivals during White Friday | cadence | open |
| OPT-03 | Replace Kuwait menu-board with pickup proxy | source mix | done |
Hypercare & service
Support model
Hypercare: 4 weeks after each go-live, daily stand-up
GCC-hours tickets: Sun–Thu 08:00–20:00 GST
Escalations open: 1 (INC-118)
Monthly service-review notes (Aug 2026)
On-time 90% · 1 P2 · denim fit rule tightened · next: candle band tuning.